Delivery and returns
Our delivery methods
Discover our different delivery methods for France and foreign countries. Get free delivery from 30 € of purchase.
You can also collect your order directly from our Parisian stores.
Delivery during the lockdown
In view of the measures announced by the government on 18.03.21, delivery in relay points is suspended throughout France. On the other hand, home and post office deliveries are assured and now offered!
Click & collect is also suspended: don't worry, we'll keep your orders warm, which will be available as soon as our shops reopen.
(1)For orders less than €30.00 incl. VAT, delivery costs are €5.00 to a collection point or post office.
(2)Average reported delivery times. If you are absent or your parcel cannot be delivered, the carrier will leave an attempted delivery card. You can reschedule the delivery.
CAUTION: if the delivery country is not within the European Union, the recipient will be liable for customs duties.
You can return your order within 60 days of delivery.
Products must be NEW, i.e. never worn, never washed and never altered.
They must be in their original packaging and their hangtag must still be attached.
If you live in Paris or are passing through, you can return your product directly to one of our stores.
You will be required to present your return form or invoice.
FRANCE : free returns with the prepaid label
Steps are explained below..
Customers are liable for the cost of returning products from abroad.
To make a product return from abroad, follow the same steps above.
No pre-paid label will be provided, the postage of the parcel is at your expense.
Once your parcel has been received and checked by our teams, you will be refunded for the amount of the product(s) within 14 days. CAUTION: for obvious hygiene reasons, boxers and socks cannot be returned.
LePantalon reserves the right to refuse returns according to the condition of the product. In such cases, the product will be returned to the customer, who will be liable for the additional delivery costs.
No VAT refund.