Product return and refund
The return procedure is available again !
You can now return your products from your "My account" area.
You can return your order within 60 days of delivery.
Products must be NEW, i.e. never worn, never washed and never altered.
They must be in their original packaging and their hangtag must still be attached.
If you live in Paris or are passing through, you can return your product directly to one of our stores.
You will be required to present your return form or invoice.
FRANCE : free returns with the prepaid label
Steps are explained below..
We do not offer an exchange of product (s), but only a refund of the product (s) you return.
Refund will be made within 14 days of receiving your return.
In fact our customer experience team is very fast and the reimbursement is usually done much faster ;)
While waiting for your return to be processed, you can easily place your new order!
Customers are liable for the cost of returning products from abroad.
To make a product return from abroad, follow the same steps above.
No pre-paid label will be provided, the postage of the parcel is at your expense.
Once your parcel has been received and checked by our teams, you will be refunded for the amount of the product(s) within 14 days. CAUTION: for obvious hygiene reasons, boxers and socks cannot be returned.
LePantalon reserves the right to refuse returns according to the condition of the product. In such cases, the product will be returned to the customer, who will be liable for the additional delivery costs.
No VAT refund.