Product return and refund
Returning products
You can return your order within 30 days of delivery.
Products must be NEW, i.e. never worn, never washed and never altered.
They must be in their original packaging and their hangtag must still be attached.
PARIS
If you live in Paris or are passing through, you can return your product directly to one of our stores.
You will be required to present your return form or invoice.
FRANCE : free returns with the prepaid label
Steps are explained below..
STEP 1
Request a product return
In your customer account, click on "My orders" and then on the details of the relevant order.
In "Request return", select the product that you wish to return, specify the reason and submit your request.
STEP 2
Download the documents
After Step 1, go directly to your list of returns.
To the right of the required return, click on the "Return form" and "Prepaid label" buttons to download them.
STEP 3
Send your parcel
Slip the new product(s) into the original packaging along with the Return Form.
Finally, stick the prepaid label to the parcel and drop off at the post office.
Refund
We do not offer an exchange of product (s), but only a refund of the product (s) you return.
Refund will be made within 14 days of receiving your return.
In fact our customer experience team is very fast and the reimbursement is usually done much faster ;)
While waiting for your return to be processed, you can easily place your new order!
Customers are liable for the cost of returning products from abroad.
To make a product return from abroad, follow the same steps above.
No pre-paid label will be provided, the postage of the parcel is at your expense.
Once your parcel has been received and checked by our teams, you will be refunded for the amount of the product(s) within 14 days. CAUTION: for obvious hygiene reasons, boxers and socks cannot be returned.
LePantalon reserves the right to refuse returns according to the condition of the product. In such cases, the product will be returned to the customer, who will be liable for the additional delivery costs.
No VAT refund.